Refund & Returns Policy
Your satisfaction is our priority. We've made returning and refunding as simple as possible.
30-Day Returns
Free returns within 30 days of delivery
Full Refunds
100% refund for eligible returns
Easy Process
Simple online return initiation
Free Shipping
We cover return shipping costs
Return Timeframe
You have 30 calendar days from the date of delivery to return your Gentle Monster sunglasses for a full refund. We believe this gives you ample time to try on your new eyewear and ensure they meet your expectations.
Important Timeline Details:
- Return period starts from delivery date, not purchase date
- Items must be shipped back within the 30-day window
- Weekend and holidays are included in the 30-day count
- Late returns may be subject to a restocking fee
Condition Requirements
To ensure a smooth return process and full refund, returned items must meet the following conditions:
Original Condition
Sunglasses must be in original, unworn condition with all protective films intact
Complete Packaging
Must include original case, cleaning cloth, documentation, and packaging materials
No Damage
No scratches, dents, or signs of wear on frames or lenses
Authentic Tags
All original tags and authenticity markers must remain attached and unaltered
Return Process
We've streamlined our return process to make it as convenient as possible for you:
Contact Customer Service
Email us at [email protected] with your order number and reason for return. Our team will respond within 24 hours with return instructions and a prepaid shipping label.
Package Your Item
Carefully repackage your sunglasses with all original accessories and documentation. Use the original packaging whenever possible to ensure maximum protection during transit.
Ship Your Return
Attach the prepaid return label we provide and drop off at any authorized shipping location. You'll receive tracking information to monitor your return's progress.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days. You'll receive email confirmation when the refund is issued.
Refund Information
| Payment Method | Refund Timeline | Processing Details |
|---|---|---|
| Credit/Debit Cards | 3-5 Business Days | Refunded to original card used for purchase |
| PayPal | 1-2 Business Days | Credited directly to PayPal account |
| Bank Transfer | 5-7 Business Days | May require additional verification |
| Store Credit | Immediate | Available as soon as return is processed |
Refund Amount Details:
- Full Product Price: 100% refund of the sunglasses cost
- Original Shipping: Refunded for defective items only
- Return Shipping: FREE - we provide prepaid labels
- Expedited Shipping: Premium shipping fees are non-refundable
Exchanges
While we don't offer direct exchanges, you can return your current item for a full refund and place a new order for your preferred style or size. This ensures you get exactly what you want while maintaining our quality standards.
Benefits of Our Return & Reorder Process:
- Choose from our current available inventory
- Take advantage of any current promotions
- No risk of receiving out-of-stock items
- Fresh packaging and accessories with every order
Damaged or Defective Items
If you receive damaged or defective Gentle Monster sunglasses, we'll make it right immediately. These issues are handled with priority and additional benefits:
🚀 Expedited Processing
Damaged/defective returns are processed within 24 hours of receipt
💸 Full Refund Plus
Complete refund including original shipping costs
🎁 Goodwill Gesture
Complimentary expedited shipping on replacement orders
📞 Direct Support
Dedicated customer service representative for resolution
Please contact us immediately upon receiving damaged items and include photos when possible. This helps us improve our packaging and prevents future issues.
Non-Returnable Items
For health and safety reasons, certain items cannot be returned:
Prescription Sunglasses
Custom prescription lenses cannot be returned unless defective
Personalized Items
Engraved or customized sunglasses are final sale
Sale Items Over 50% Off
Deep discount items marked as final sale
International Returns
We welcome international returns with some additional considerations:
Return Shipping
International customers are responsible for return shipping costs to our USA facility. We recommend using trackable shipping methods for security.
Customs & Duties
Any customs fees or import duties incurred during return shipping are the customer's responsibility. Original customs charges are not refundable.
Processing Time
International returns may take 7-14 business days to reach our facility, plus standard processing time for refunds.
Currency Exchange
Refunds are processed in the original purchase currency. Exchange rate fluctuations may affect final refund amounts.
Frequently Asked Questions
Can I return sunglasses I've worn outside?
Items must be in original, unworn condition. Sunglasses worn outdoors may show signs of use and may not be eligible for full refund.
What if I lost the original packaging?
While original packaging is preferred, we accept returns in alternative secure packaging. However, missing accessories may affect refund amount.
How do I track my return?
Use the tracking number provided with your prepaid return label. You'll also receive email updates throughout the return process.
Can I return a gift purchase?
Yes, gift recipients can return items. Refunds will be issued as store credit unless original purchaser provides authorization for card refund.
What if my return is rejected?
We'll explain the specific reason and offer alternatives such as partial refund, store credit, or the option to have items returned to you.
Do you offer price adjustments?
If an item goes on sale within 14 days of purchase, contact us for a price adjustment credit equal to the difference.